Abstract:
Despite the potential benefits of knowledge management systems (KMS) for societal
empowerment, there is limited understanding of how KMS can be effectively
implemented and utilized in a Kenyan context to address societal challenges such as
poverty, education, and healthcare. This research aims to fill this gap by
investigating the impact of KMS on societal empowerment in Kenya and identifying
the key factors that contribute to successful KMS implementation. This research
examines the impact of knowledge management systems (KMS) on societal
empowerment in Kenya. The study employs a qualitative research design, using
interviews and case studies to gather data from a sample of Kenyan organizations
that have implemented KMS. The findings reveal that KMS have had a positive
impact on societal empowerment in Kenya by increasing access to information and
facilitating knowledge sharing among individuals and organizations. The use of
KMS has also led to improvements in decision making and problem solving, as well
as increased innovation and competitiveness. Additionally, the study found that
KMS have played a key role in addressing societal challenges such as poverty,
education, and healthcare. Overall, the results of this study suggest that KMS can be
a valuable tool for promoting societal empowerment in Kenya and other developing
countries.
