Abstract:
The rapid growth of Fintech products has resulted in the development of mobile
money services (MMS) offered by telecommunication companies. The MMS offers services that
were initially offered by commercial banks, thus posing a threat to their operational sustainability.
Commercial banks globally have started showing some signs of distress, and this ought to be
examined because of their crucial roles in the economy. This study is aimed at examining how
MMS influenced the long-term financial and operational sustainability of a bank in Kenya. The
target population of this study were bank employees from Kenya registered banks. The targeted
five seniors’ officials in each bank, making a total target population of 210 respondents. A sample
of 120 respondents was randomly selected from the target population. Questionnaires were used
as the primary method of data collection. The study findings revealed that mobile money had a
negative insignificant impact on banks' sustainability. It was concluded that mobile money did not
have a significant influence on the sustainability of commercial banks in Kenya. Based on the
research findings, it was recommended that the bank. However, it was recommended that banks
should be more innovative to improve their operational efficiency. Also, to improve their mobile
banking platforms, banks should look at how phone companies offer mobile money services.