Internet Banking and Sustainability of Registered Commercial Banks in Kenya.

Abstract

The rapid growth of Fintech products has resulted in the development of internet banking offered by banks and other telecommunication companies. Internet banking services were initially offered by online financial companies but were later adopted by commercial banks. However, they have posing threats to operational sustainability of banks especially when offered by others online platforms. Commercial banks globally have started showing some signs of distress, and this ought to be examined because of their crucial roles in the economy. This study is aimed at examining the influence of internet banking on long-term sustainability of bank in Kenya. The target population of this study were bank employees from Kenya registered banks. The targeted five seniors’ officials in each bank, making a total target population of 210 respondents. A sample of 120 respondents was randomly selected from the target population. Questionnaires were used as the primary method of data collection. The study findings revealed that internet banking had significant influence on banks' sustainability. It was concluded that internet bankinghad a significant influence on the sustainability of commercial banks in Kenya. Based on the research findings, it was recommended that the bank. . It was recommended that online banking platforms should be made more efficient, according to experts. In addition, banks should encourage individuals to use online banking, which is already popular with corporations. To offset the threat of online lending platforms, commercial banks should make it easy for customers using internet banking to borrow. As a result, banks will have an advantage over other non-banking financial service providers in the future.