Human Resource Practices and Organizational Citizenship Behavior Development

Abstract

Organizational citizenship behavior refers to the willingness of a worker to go an extra mile to support organizational goals. It has immense benefits in an organization and leads to increased productivity and competitive advantage. Human resource management practices have been thought to either enhance or hinder the development of organizational citizenship behavior. This study sought to determine the impact of human resource management practices namely recruitment, selection and training, and development on the development of organizational citizenship behavior at Delmonte Kenya Ltd. and Nampak Kenya Ltd. 243 respondents were sampled. The study adopted descriptive research design and data analyzed using multiple regression. There was a significant positive correlation between recruitment, selection, training and development and organizational citizenship behavior (OCB). Recruitment and selection and training and development were found to account for up to 55.9% of the variation in OCB. There is need for managers to invest in recruitment, selection to ensure the best candidates are recruited and that training and development is done in order to increase probability of Organizational citizenship behavior.