Abstract:
Digital technology dates back to the 1940’s with the development of computers then only known
as the machine. Since then, computerization has proven to be a disruptive technology forcing
restructuring of organizations to incorporate computer based systems in a bid to remain relevant
and competitive in an ever evolving world. Emergence of life threatening pandemics such as
COVID 19 that demands change of person to person interaction further places digital technology
as an irreplaceable alternative in the redefinition of modus operandi for organizations and
especially institutions of higher learning in the delivery of their core services. In this paper we
perform a systematic review of the use, perception, readiness, challenges and knowledge of
digital technology among stakeholders of institutions of higher learning in Kenya. We rely on
online questionnaires to collect and analyze responses from students, university management,
lecturers, university support staff and select interested parties in the performance of institutions
of higher learning in Kenya.Results showed that universities in Kenya have quickly adopted and
given extra relevance to the use of digital platforms such as e-learning portals and web
conferencing, in the delivery of their core mandate unlike previous approach where physical
contact was given preeminence. Users agree that universities have made e-learning platforms
more available, accessible and pervasive in addition to necessary user training to ensure that
universities continue to offer quality, affordable and timely services to their clients. Further, our
investigation shows that although different universities remain autonomous and self managing,
the digital platforms installed remain largely similar and extensible. Users of these platforms
strongly advocate for regular training and workshops to build confidence and expertise in the
use and interaction of installed digital technology by different universities. There is need for joint
workshops on access, security and interaction of different digital platforms in place by different
universities to adequately equip current, potential and future users with the confidence and
adeptness to successfully embrace digital technology in support for continuity and sustainable
growth in institutions of higher learning.
