Abstract:
The use of e-government technologies and services is
intended to spur businesses through effective and efficient
delivery of services and information to the citizens, promote
productivity among private and public servants and encourage
participation of businesses and citizens in country’s economic
growth. The Kenyan government has invested on e-government
technologies and despite this the country is crippling with
utilization of e-government services. The study objectives were to
determine the effect of internet access and information
communication technology literacy on e-government services
utilization. Amended version of the UTAUT model is used to
investigate the factors influencing the e-government services
utilization in Kenya. The study target population was 500
businesses. Census sampling technique was employed to collect
data from 150 respondents through questionnaires. Descriptive
analysis was conducted on the collected data and presented
inform of tables, frequencies and percentages. The study results
showed that availability of internet access enhances egovernment service utilization and information communication
technology literacy enables ease of use of e-government
platforms.
