Wasike, J.; Orayo, J.; Maina, J.; Ratanya, Felicitas Ciabere
(Emerald Publishing Limited, 2018-08)
Purpose – The purpose of this paper is to provide an analysis of the customer care practices at the
University of Nairobi, Jomo Kenyatta Memorial Library ( JKML), Kenya.
Design/methodology/approach – A descriptive research ...