Abstract:
One of the world’s most vital resources is information as it’s required to solve problems and make decisions affecting both the present and the future. There is enough evidence to explain that the degree of success enjoyed by an organization and its members depends largely on how well information is managed. While investment in information technology has not yielded corresponding impact on organizational performance, investment in information management has positively influenced organizational performance. This research aimed at establishing the effects of information management practices on performance and service delivery at Machakos, Murang’a and Kirinyaga County Governments. The objective of the research was to establish the information management practices employed and their effects on county governments performance. The study adopted the mixed research design method. Descriptive survey design was used to collect data. Stratified random sampling was used to select the participants. The study used analysis of variance (ANOVA) to allow the making of predictions from the data. Findings revealed that the main effects of information management practices employed in the respective county government were improved service delivery and functioning of public administration, decreased uncertainties and decreased time needed to carry out key county government procedures. Lack of resources such as funds, human resource, and infrastructure and managerial support were identified as the main hindrance to information management programmes. The study recommends the formulation of policies and strategies that are in line with organizational goals and strategies, the adoption of appropriate technologies and top management support for effective information management.
