Exploring the Impact of Collaborative Knowledge Sharing on Integration with Business Processes in the Context of Nairobi County, Kenya

Abstract

This study investigated the transformative influence of collaborative knowledge sharing on the integration of business processes within the unique context of Nairobi County, Kenya. The problem statement underscored the increasing complexity of organizational operations and the imperative for seamless integration of knowledge sharing practices with core business processes. The purpose of the study was to comprehend how collaborative knowledge sharing acts as a catalyst for enhanced integration in the specific urban setting of Nairobi County. The study objectives were to assess the current state of collaborative knowledge sharing practices among organizations in Nairobi County; analyze the existing level of integration between knowledge sharing and business processes; and to identify and evaluate the factors that hinder or facilitate effective integration. A mixed-methods approach was employed, and interviews were conducted to gather both quantitative and qualitative data from selected 4 large organizations, namely; Safaricom, Nation Media Group, Equity Bank and Kenya Airways. Four Senior managers from each organization were interviewed. The findings revealed a moderate level of collaborative knowledge sharing practices, with notable variances among different industries. Integration between knowledge sharing and business processes was found to be suboptimal, primarily hindered by lack of technological infrastructure and organizational culture. The study recommends implementation of advanced collaborative tools, training programs to enhance digital literacy, and fostering of a knowledge-sharing culture within organizations. Implications of the study extend to policy recommendations for governmental bodies, suggesting support for technological infrastructure development and initiatives to promote a knowledge-driven economy in Nairobi County. This research further sheds light on the critical role of collaborative knowledge sharing in shaping integration landscape of businesses in Nairobi County, offering actionable insights for organizations and policy makers to navigate the challenges and leverage opportunities for sustainable growth.